Answers to what restaurant owners ask us.
Prices and contract
What does Forn cost?
Start CHF 79, Pro CHF 149, Kette CHF 299 per month, plus VAT. The prices are provisional.
Is there a setup fee?
Still open. As soon as the amount is set, it will be on the pricing page, before you sign.
Does Forn take a commission?
No, not on orders through your own ordering page. The fees for card and TWINT depend on the terms of your payment provider and your contract.
What does an additional branch cost?
The Kette plan includes 2 branches, and each additional one costs CHF 99 per month.
Does trying it cost anything?
No. You get test access with demo data by email and can try it out at your own pace.
Devices and printers
What devices does the till run on?
In the browser on a tablet or PC, as a Windows program and as an Android app.
Which receipt printers work?
Printers connect to the Forn Connector on Windows. Send us the model, and we’ll tell you beforehand whether it works.
Do I need the Forn Connector?
For receipt and kitchen printers, the cash drawer and caller ID, yes. It runs as a program on a Windows PC on your premises.
Will my card terminal work?
Yes. The guest pays at your terminal as before, and you confirm the result on the till with one tap. A SumUp terminal gets the amount straight from the till. Forn does not connect other terminals automatically.
Switzerland, VAT and payments
Which VAT rates does the till calculate?
8.1% for eat-in and for alcohol, 2.6% for food and non-alcoholic drinks for takeaway and delivery.
Does TWINT work?
On your ordering page through Saferpay, under your own contract. At the till you record a TWINT payment just like a card payment.
How does the till round?
For cash payments, to 5 rappen. Card and TWINT stay exact to the rappen.
Which languages is Forn available in?
In German, French, Italian, English, Turkish, Albanian and Romanian.
Data and security
What about data protection?
You can pull reports and the journal yourself at any time, as PDF, Excel or CSV. We answer further questions about data protection in writing, by email.
Who can see what?
Everyone signs in with their own PIN. Roles decide who can void or see the figures. Only the owner sees wages.
Is there a privacy policy?
The privacy policy under the nDSG is in draft and will be reviewed before launch.
Getting started and switching
How long does getting started take?
A pizzeria with one printer gets going faster than three branches with delivery. Tell us what your place looks like, and you’ll get a plan for getting started.
Can I switch from orderbird or Lightspeed?
Yes. You send us the export from your old system, and we move your menu and customer data over for you.
How do I reach support during service?
By email to info@forn.ch or in the Management dashboard under «Ask Forn». A person answers, in writing, so you don’t have to take notes on the phone while the place is full.
Is there an interface to other programs?
For accounting yes: the booking file and VAT go as a file to bexio, DATEV, Sage or your accountant. Payments run through Saferpay, Stripe or a SumUp terminal.
Where can I see all the features?
The All features page lists every product and every module, briefly explained and sorted by area.
We don’t have an answer to that yet.
Write to us at info@forn.ch. You’ll get the answer by email, and we’ll add it here.
Tell us about your place.
You get test access by email and written answers to your questions. Send your menu along, and we’ll answer based on your dishes.
Or write to us: info@forn.ch